AT&T OneRing
Customer View

Sample Services

Phone
Lots of features for the telephone. Some work today. Some make more sense in an IP world.

Dialer
Using a chain of directories, it dials from a number, a name or an email address. Plus smart speed-dial (eg: telephone "favorites"), redial (eg: autocomplete) functions.

Answerer
Voicemail as well as interactive functions such as Hold (with Message), Transfer, Refuse

Conference
Easy conference calling, by invitation or by joining.

Log
Incoming, outgoing, missed calls, etc.

Forwarding
Real time, real easy coontrol of call forwarding

Recording
Well, if it is legal, it 'd be a nice function!

Chat
Instant messaging and chat are to email as a phone call is to voice mail.

Client
Any proprietary chat client (like ICQ) or a universal chat client (perhaps supplied by AT&T ) which alllows communication into any supplier. Includes (or requires) dialing, answering and logging services parallel to those in Phone section.

Buddy List
Indicates who in this part of your your Personal Network is online and active.

Room Monitor
Monitors activity in Chat rooms: such as traffic, individual users or content.

Message Management
The tools required for handling voice mail, email, faxes, etc.

Organizer
Some system of folders, mailboxes, pigeonholes, etc

Storage
Online storage and archiving of messages, probably for a fee.

Filters
To prioritize incoming calls and messages and deliver at the approriate attention level.

Fax Client, Voice Client, Email Client, etc
To view the various digital message types

Directory
A tool that underlies dialing, filtering, identification, and the Personal Network.

Personal Address Book
AT&T specific or platform-supplied (eg: Outlook) with modifications.

Enterprise, Community Directories
A hierarchy of online directories with the most personal the most important

Public Listings
Both AT&T (AnyWho, 555-1212) and third-party (FourOneOne)

Billing
Improving that special AT&T relationship

Congestion Pricing
Realtime spot pricing on long-distance calls.

Bill examination
Near-real-time monitor of usage.

Monthly Minute Meter
Wireless minutes remaining in plan. (Also similar for Internet hours)

Minute Rewards Totaler
AT&T rewards program status.

Modification
Link to change of Address, change of Billing Cycle, etc.

Identification
Features that help mainatain personae and the human dimension of Personal Networks

Authentication
AT&T guarantees that the caller is who he claims to be.

Digital Business Card
V-card++

Privileges
In conjunction with PAB, it associates people with groups and groups with privilege levels which determine the intrusiveness of their messages.

Translation
Services of various degrees of sophistication (which certainly could include live human interpreters)

Language
From Spanish to English, or Mandarin to English.

Media
Conversion from Text-to-Voice or Voice-to-Fax, etc